SOLD Concierge

SOLD arranges private jets, yachts, luxury hotels and reservations for clients who expect an answer at any hour. Requests arrive on WhatsApp, Instagram, the website and email, and each one used to mean a slow reply, a search for the right partner or policy, and a follow-up that depended on someone remembering. We built an AI concierge that answers on every channel in English or Arabic, in SOLD's own tone, from a knowledge base of SOLD's services, partners, destinations and policies. It captures each request through conversation instead of forms, writes a complete brief and routes it to the right concierge, so the client never repeats themselves. Behind it, one inbox holds every conversation, follow-ups run on their own, and a dashboard shows where requests come from and why they convert or not.