AI Customer Service Team

For an online brand, most customer messages are the same ten questions: where is my order, is this size available, can I pay on delivery, how do I return it. Answering them by hand takes a team and still leaves customers waiting at night. This system puts an AI agent on every channel. It checks the real order status, answers from the brand's own policies in the customer's language, and hands anything that needs a human decision to the team with a summary, so nobody has to scroll back through the chat.